SHIPPING & RETURNS
How and when your order ships, what it costs, duties on international orders, and your right to cancel and return under UK law.
01, MADE TO ORDER & DISPATCH TIMES
HOUSE OF MNEEMO capsules are released as limited drops and produced made to order by our production partner. Items are not held in stock: each piece is produced after you order, then quality-checked and shipped.
- Production typically takes 2 to 4 working days after the drop window closes.
- Delivery then takes a further 5 to 15 working days depending on destination.
- As a guide, most UK orders arrive within roughly 2 to 3 weeks of the drop closing. International orders can take longer.
These are estimates, not guarantees. When your order ships we email you a dispatch confirmation with a tracking link. If a piece is delayed beyond the estimate, we will let you know.
02, DESTINATIONS & COSTS
We ship to the United Kingdom and internationally. Shipping is tracked. The exact shipping cost and available methods for your address are calculated and shown at checkout before you pay.
03, INTERNATIONAL DUTIES & TAXES
For orders shipped outside the United Kingdom, any import duties, customs charges or local taxes are set by the destination country and are the customer's responsibility. They are not included in the price or shipping shown at checkout and are payable to the carrier or customs authority on arrival. Please check your country's thresholds before ordering.
04, YOUR RIGHT TO CANCEL (14 DAYS)
If you are a consumer in the UK or EU, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving the goods, without giving any reason.
- To cancel, email info@mneemo.com with your order number and the items concerned, within the 14-day window. A clear statement that you wish to cancel is enough.
- After telling us, return the goods to us without undue delay and within 14 days.
- We refund within 14 days of receiving the goods back (or of you providing proof that you have sent them, whichever is sooner).
- We refund the price paid plus the standard outbound delivery cost. If you chose a more expensive delivery option, we refund only the standard-delivery equivalent.
- The cost of returning the goods to us is yours, unless the item is faulty or we sent the wrong item (see section 06).
- We may reduce a refund to reflect any loss in value caused by handling the goods beyond what is necessary to check their nature and fit.
05, RETURN CONDITION
To be returned, items must be unworn, unwashed, undamaged, with original tags attached and, where practical, in their original packaging. Pieces returned worn, washed, marked or altered may not be accepted, or the refund may be reduced, except where the item is faulty.
06, FAULTY, DAMAGED OR INCORRECT ITEMS
Your statutory rights under the Consumer Rights Act 2015 are not affected by anything on this page. If your item arrives faulty, damaged or not as described, or we sent the wrong item, contact info@mneemo.com with your order number and a photo. We will put it right, by repair, replacement or refund as appropriate, and we cover the cost of returning a faulty or incorrect item.
07, EXCHANGES
Because capsules are limited and made to order, we cannot always guarantee an exchange. The quickest way to change a size or piece is to return the original under section 04 and place a new order while the drop is open.
08, HOW TO START A RETURN
Email info@mneemo.com with your order number and the items you want to return or cancel. We will reply with the return address and instructions. Please do not send items back before contacting us.
09, CONTACT
Questions about shipping, tracking, returns or refunds: info@mneemo.com. See also our Terms of Sale and Privacy Policy.